If an order, a delivery, or a conversation with Down's Wholesale Greenhouse went wrong, tell us and we will work it through.
How to complain
Email contact@downsgreenhouse.shop or call +1 602-840-2600. You may also come to 5018 E Thomas Rd, Phoenix, AZ 85018, United States. Include the order number, what happened, and what you want us to do.
What we will do
We acknowledge a complaint within 3 business days and give you a decision, or a clear next step, within 10 business days after that. If we need to see the goods, we will ask you to bring them to the Phoenix counter. That visit follows the refund policy when a refund or an exchange is the right result.
If you are still unhappy
You may take a consumer complaint to the Arizona Attorney General's consumer protection office. Please write to us first so we have a chance to fix it. Nothing on this page limits a right Arizona law gives you.