This refund policy applies to purchases from Down's Wholesale Greenhouse. Returns are accepted from United States buyers only.
What you may return
You may return both defective and non-defective goods. Goods must be new. We do not accept used, planted, cut, drilled, or weathered items. An exchange for the same item, or for another item of equal or lower price with the difference refunded, is available on the same terms as a refund.
Time limit
Bring the goods back within 14 days of delivery. Day one is the delivery day.
Where
Returns are in store only, at 5018 E Thomas Rd, Phoenix, AZ 85018, United States. We do not accept mail-in returns. Call +1 602-840-2600 or write to contact@downsgreenhouse.shop before you come so the counter can expect you. Bring the order confirmation and the original packaging when you still have it.
Fees and refund timing
There is no restocking fee. After we accept the return, we refund the merchandise price to the original payment method within 14 days. Outbound freight is refunded only when the goods were defective or we shipped the wrong item. If you simply changed your mind, the freight you paid is not refunded.