Look at the goods when they arrive. A greenhouse kit can be hurt by a strap or a fork, and a glazing sheet can crack even when the carton looks square.
Damage in transit
Note visible damage on the carrier's record before the driver leaves, if you can. Then email contact@downsgreenhouse.shop or call +1 602-840-2600 with the order number and a short description. Do that as soon as you can, and in every case inside the 14 days after delivery. Keep the goods, the packaging, and any broken pieces until we accept the claim. Do not throw a damaged kit away and then ask us to refund it.
Defects
A defect is a fault in materials or assembly that was ours, not wear from use and not a cut or a hole you made. Defective goods and non-defective goods follow the same return path: new condition, United States buyers only, in store at 5018 E Thomas Rd, Phoenix, AZ 85018, United States, within 14 days of delivery. You may ask for a refund to the original payment method or for an exchange. There is no restocking fee. After we accept the return, the refund goes back to the original payment within 14 days.
What we need at the counter
Bring the order confirmation. Photos sent ahead by email help us prepare the exchange so you are not waiting on a part that is not on the shelf.